Frequently Asked Questions

Everything you need to know about your ECOSUSI experience.

What materials are used in ECOSUSI products?

We primarily use high-quality vegan leather (polyurethane) and eco-friendly fabrics to ensure our bags are durable, stylish, and cruelty-free.

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Do you ship internationally?

Yes, ECOSUSI ships to most countries worldwide. Shipping costs and delivery times vary based on the destination country.

How should I clean and maintain my bag?

To clean your vegan leather bag, simply wipe it with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight or harsh chemicals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay.